ENABLING CUSTOMER SATISFACTION

Engage & Improve Every Customer Interaction

Deliver exceptional service by seamlessly integrating a robust Queue Management System (QMS) with a smart Feedback Management System (FMS), enabling you to efficiently manage and enhance every stage of the customer journey — from arrival to departure.

Integrated System, Two Essential Capabilities

  • QMS reduces wait times and streamlines service flow
  • FMS gathers instant customer feedback to drive informed decisions

Our digital signage platform is easy to use and helps you share your message quickly and clearly. You can control all your screens from anywhere, show any type of content and keep everything safe. It works for any size from one screen to many making your communication simple and effective.

Liverpool QMS and FMS solutions to streamline service, collect feedback and deliver effective digital signage communication
Smart Screens, Smart Choices

Digital Signage, Designed to Perform

Liverpool Queue Management System to organize queues, improve productivity, speed service and reduce waiting stress

A Queue Management System (QMS) is a smart, automated solution that helps manage customer flow in busy environments like banks, hospitals, government offices and retail stores.

Instead of waiting in long, confusing lines, customers get a ticket from a touchscreen dispenser, select their service and relax until their number is called. The system handles the rest—organizing queues, managing priority customers and updating everyone in real time.

Advantages of using Liverpool's Queue Management System

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    Improves staff productivity
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    Keeps queues fair and transparent
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    Speeds up service
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    Reduces waiting stress
Liverpool smart ticket dispenser with touch interface, multi-language support and QMS integration

Ticket Dispenser

Smart ticket dispenser with touch UI, multi-language, service selection, custom tickets & QMS integration

Liverpool counter display with multilingual interface, scrolling text and attendant information

Counter Display

Customizable counter display with multilingual UI, scrolling text & attendant info or slideshow

Liverpool counter call unit with interactive interface, multilingual support and ticket management features

Counter Call Unit

Counter call unit with interactive UI, multilingual support, ticket priority, recall, forwarding, monitoring & alerts

Liverpool QMS server for ticket management, priority handling, alerts and secure backup

QMS Server

QMS server with ticket management, priority handling, alerts, multilingual support, NTP sync & backup

DIRECT CUSTOMER ENGAGEMENT

Reliable Feedback For Improved Customer Experience

Many businesses struggle to maintain direct and meaningful communication with their customers. The Feedback Management System (FMS) bridges this divide by capturing real-time feedback, enabling you to understand customer needs instantly and respond proactively to enhance satisfaction and loyalty.

  • Access Control

    Create user logins, assign roles and restrict access based on permissions to ensure security and control

  • Real-Time Reporting

    Receive instant feedback reports in PDF with options for scheduled or on-demand surveys all fully customizable

  • Multi-Language Support

    Gather feedback in your customers' preferred languages to boost response rates and overall satisfaction

  • Customizable & Reliable

    Effortlessly manage users, feedback forms, schedules and reports through an intuitive web interface

Liverpool Feedback Management System for real-time customer insights, secure access control, multi-language support and customizable reporting